- What does a “K” added to a part number mean? Each of our hinges has a unique part number, e.g., HCTH-4S-180. By adding a “K” to the hinge’s part number, the hinge becomes a hinge kit. The kit includes one hinge, four leg mounts and four mounting screws. Normally, the leg mounts are made from stainless steel as well. The exception to this is the HCTH-2S-180K, which contains four aluminum leg mounts.
- Can I get aluminum leg mounts instead of stainless steel ones? Yes. By adding a “KA” to the hinge’s part number, one gets one hinge, four aluminum leg mounts and four mounting screws.
- Is there a minimum quantity for orders? Yes. We will ship customers one hinge or hundreds but there is a $20 minimum purchase.
- What are your terms? We normally ship our products “FOB: origin” and NET 30. “FOB: origin” to Morgan Hinges means that the products being shipped belong to the customer once the material is delivered to or picked up by the customer’s designated shipper (UPS or FED EX, for example). If the material is lost or damaged in transit, financial responsibility for the material ultimately rests with the customer. Accordingly, we will want to know if the customer wants us to insure any packages being shipped to them. NET 30 means that we expect to receive payment for our products within 30 days of receipt of the product by the customer.
- Do you have load test information available? We have load test results for the DH-4A-90 and DH-4A-180 hinges; they can be sent to you upon request. We have a limited statement confirming that load tests were performed on our stainless steel hinges. Those hinges are rated as shown under the Drop-Leaf Table Hinges.
- Where is your Certificate of Conformance (CoC)? We use a copy of our invoice as the packing slip. On the bottom of the invoice is a statement certifying the products conform to drawings/specifications on hand. That is the Morgan Hinges CoC.
- What is your normal lead-time? We try to stock most of our products and usually can ship orders the same day that we receive a purchase order (if received before 1:00 PM CST). With the current economy, our stockage levels are lower than previously established. While we still can ship same day for small orders, larger orders may be back ordered.
- Do you ship sample hinges? We normally ship “samples” to customers with these terms: instead of using NET 30 for payment, we allow NET 60. This gives the customer time to examine the product. If it works, pay the invoice. If it does not work, return the product within 60 days and we will destroy the invoice. There will be no restocking fee–unless the product requires rework prior to reintroducing into our inventory.
- Do you accept credit card payment? Yes. Credit cards are accepted but there will be a 3.75% processing fee. We prefer being paid with a check. For first time international customers, we will want pre-payment, preferably via check as well, if not paying with a credit card and associated fees.
- Do your hinges have a warranty? We will replace any hinge due to defects in workmanship up to a period of four years from purchase. The warranty will not be extended to hinges that are abused through misuse or excessive loads.
- Do you have a quality manual? Our quality manual can be found here.
- What are our terms and conditions applying to any sale? Most buyers have their standard terms and conditions. Those generally favor the buyer in every way. Morgan Hinges is a small business and we believe in doing things the fair way. We try our best to meet our customers’ needs. We have accepted cancellations of purchase orders when it worked to our financial disadvantage. Accordingly, we try to do what is right for all parties. Our terms and conditions apply to any shipment we make. If we accept a purchase order and ship to fill all or a portion of the order, our customer agrees with our terms and conditions upon receipt of shipment at his receiving point. A customer can return the shipment within five days to reflect non-acceptance of our terms and conditions.
Our terms and conditions are found by clicking here.